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FAQ LiveKing – The Right Answers for You

No need to wait long for answers. We've compiled all the most frequently asked questions from Malaysian players so you can keep playing without any doubts.

60+ Questions Answered Regularly Updated 24/7 Support

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What Would You Like to Know?

Select a relevant topic or scroll down to read all the questions and answers we've prepared specifically for LiveKing Malaysia players.

Registration & Account

How to register, verify your identity (KYC), update personal details, and manage your account settings easily and securely.

Deposits & Withdrawals

Everything you need to know about payment methods, transaction limits, processing times, and how to make a withdrawal to a Malaysian bank account.

Bonuses & Promotions

Everything you need to know about wagering requirements, how to claim the welcome bonus, cashback, and VIP program benefits for loyal LiveKing members.

Games & Platform

Questions about available game types, how to play Live Casino, Slots, Sports Betting, and how to access all content through the mobile app.

Security & Privacy

How liveking protects your personal and financial data, including SSL encryption, two-factor authentication, and the latest account security measures.

Technical Issues

A guide to resolving login issues, app crashes, games that won't load, and how to reach our 24/7 technical support team.

Registration & Account

Creating a LiveKing account is quick and easy — done in under 3 minutes. Click the Register, enter an active Malaysian phone number, create a strong password, then verify your phone number via the OTP code sent by SMS. Once your account is verified, you can log in right away and start exploring all available games.

You must be aged 18 years and above to register and play at liveking. This is a mandatory requirement that is fully enforced. During the identity verification (KYC) process, your age will be confirmed via official documents. Any account found to be using false information or owned by an underage individual will be terminated immediately.

No. Each individual is only allowed to own one account only at liveking. Owning multiple accounts is a violation of the terms of use and may result in all related accounts being suspended and balances forfeited. If you are having trouble accessing your existing account, contact our support team for immediate assistance.

The KYC process is a standard requirement for licensed platforms to ensure the security of financial transactions and prevent fraud and money laundering. You will need to submit a copy of a valid identity document such as your MyKad or passport. The review process is usually completed within 1 to 24 hours. Once KYC is approved, your daily withdrawal limit will be increased automatically.

Log in to your account and go to Account Settings > Security > Change Password. Enter your old password, then set a new password containing at least 8 characters — a combination of uppercase letters, lowercase letters, numbers, and symbols. If you forget your password, use the "Forgot Password" function on the Login to reset via SMS OTP.
Deposit

LiveKing supports multiple deposit methods for the convenience of Malaysian players:
  • FPX & Online Banking — Maybank, CIMB, Public Bank, RHB and more
  • Digital Wallet — Touch 'n Go eWallet, GrabPay, Boost
  • Instant Bank Transfer
  • Cryptocurrency — USDT, BTC, ETH (current rates displayed at the time of transaction)
All these methods are available 24 hours a day, 7 days a week via the Deposit.

Deposits via FPX and digital wallets such as Touch 'n Go and GrabPay are processed instantly — funds arrive in your liveking account within seconds. Manual bank transfers may take up to 15 minutes depending on your bank. Crypto deposits are usually confirmed within 10 to 30 minutes depending on blockchain network conditions.

The minimum deposit limit at liveking starts from as low as RM 10 for most payment methods, making it highly accessible for new players. The maximum limit depends on your payment method and account level — accounts that have completed KYC enjoy higher limits. The latest limit information is displayed automatically when you select a deposit method.

If your deposit has not been credited after 30 minutes, please follow these steps:
  • Check the transaction slip or receipt from your bank or digital wallet
  • Ensure the amount transferred matches exactly what was instructed
  • Contact the liveking support team via live chat and include your proof of payment and the transaction reference number
Our team will review and credit your deposit as soon as possible.
Withdrawal

LiveKing processes withdrawals within 5 to 30 minutes for most requests. Withdrawals to local Malaysian bank accounts such as Maybank, CIMB and Public Bank are typically completed within 15 minutes during business hours. Requests submitted on public holidays or late at night may take up to 3 hours in exceptional cases.

LiveKing charges no processing fees for standard withdrawals to local Malaysian bank accounts. However, for crypto withdrawals, a small network fee (gas fee) may apply depending on current network conditions. All applicable fees will be clearly displayed before you confirm the withdrawal transaction.

A withdrawal may be rejected for several reasons:
  • KYC incomplete or documents insufficient
  • Bonus wagering requirement has not been fully met
  • The bank account holder's name does not match the LiveKing account name
  • Insufficient balance after deducting commission or related fees
  • The bank account details entered are incorrect
Check your email or account notifications for more details on the reason for rejection.
Bonuses & Promotions

LiveKing offers a wide range of bonuses designed for players at every level:
  • Welcome Bonus — a generous first deposit bonus for new members
  • Reload Bonus — rewards every time you make an additional deposit
  • Weekly Cashback — a percentage return on your weekly net losses
  • Seasonal Promotions — special offers tied to festive seasons and major sporting events
  • VIP Program — exclusive perks for loyal players including faster withdrawals and personalized bonuses
Check the Promotions for the latest offers.

The wagering requirement is the number of times you need to bet with the bonus amount before the funds can be withdrawn. For example, if you receive a RM 50 bonus with a 20x wagering requirement, you need to place total bets of RM 1,000 (RM 50 × 20) before you can withdraw those funds. This requirement varies by promotion and is clearly stated in each bonus's terms on the Promotions.

Yes. When making a deposit, you can choose to receive no bonus if you wish to play without wagering requirements. Your deposit will be credited in full with no conditions attached. This gives you complete freedom to withdraw your wins at any time without having to meet any wagering requirements first.
Games & Platform

LiveKing offers an extensive game collection that includes:
  • Video Slots — hundreds of titles from world-class providers with a variety of themes and bonus features
  • Live Casino — Baccarat, Blackjack, Roulette and Sic Bo tables with real dealers in real time
  • Table Games — digital versions of classic traditional casino games
  • Sports Betting — markets covering a wide range of local and international sports
  • Quick Games — simple instant-win options like Crash, Keno and Lucky Wheel

Yes, most slot games at liveking are available in free demo mode. This lets you practice, understand game mechanics, and test strategies without using real money. Demo mode is accessible directly without logging in. However, demo mode is not available for Live Casino games and Sports Betting as they involve real-time streaming.

All games at LiveKing use RNG (Random Number Generator) certified by independent auditors. This ensures every slot spin, every card hand and every dice roll is completely random and cannot be influenced by any party. liveking operates under a valid license and is subject to periodic audits to ensure fair play is always maintained.
Security & Privacy

LiveKing uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial information is stored in a secure server environment and cannot be accessed by third parties without authorization. We also fully comply with Privacy Policy of ours that guarantees your information will never be shared, sold or misused under any circumstances.

Two-factor authentication (2FA) is an extra security layer that requires you to verify your identity using an SMS OTP code each time you log in from a new device. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the instructions provided. We strongly recommend all players enable this feature for maximum protection against unauthorized access.

Not at all. LiveKing will never ask for your password, PIN, or sensitive account information via SMS, email, WhatsApp, or any messaging platform. If you receive any communication claiming to be from LiveKing and requesting such information, it is a fraudulent attempt. Do not follow those instructions and report it to our support team immediately via the official in-platform live chat.
Technical Issues

The LiveKing system records all game activity in real time. If your internet connection drops during an active game session, the platform will automatically reconnect the session once you are back online. Spin or round results already processed by the server will be automatically credited to your account. If you notice any discrepancies after reconnecting, contact our customer support with the time and game type for prompt review.

Try the following troubleshooting steps in order:
  • Close the app completely and reopen it
  • Check your internet connection — switch between WiFi and mobile data to test
  • Clear the app cache through your device settings
  • Uninstall and reinstall the latest app version from the Download
  • Ensure your device's operating system (Android/iOS) is up to date
If the issue persists after all the above steps, contact our technical support team via live chat and provide your device model and operating system version.

If the OTP does not arrive within 2 minutes, please try the following steps:
  • Ensure the registered phone number is correct and active
  • Check your spam folder or messages filtered by your carrier
  • Ensure you have a sufficient network signal
  • Click "Resend OTP" after the waiting period expires
  • Try an alternative verification method if available in your account
If the issue persists, contact our support team with your registered phone number and the time of the attempt for further investigation.

Yes. liveking is fully accessible via modern web browsers such as Chrome, Safari, Firefox and Edge on your laptop, tablet or smartphone — no additional software installation required. Our web platform is optimized for mobile viewing and delivers a smooth gaming experience. However, for the best experience with instant notifications and faster access, we recommend downloading the official liveking app from the Download.
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